Terms & Condition
1. Definitions
- “We,” “us,” “our” refers to Petbond Vet Clinic.
- “You,” “your” refers to the user or customer utilizing our website or services.
- “Services” refers to the pet care services provided by us, including grooming, training, and related offerings.
2. Eligibility
- You must be at least 18 years old to use our services.
- By providing pet-related information, you confirm that you are the lawful owner or custodian of the pet.
3. Service Booking
- All bookings are subject to availability.
- Payment must be completed before the service date to confirm your booking.
- Cancellations must be made at least 24 hours in advance to avoid cancellation fees.
4. Pet Health and Safety
- You must disclose all relevant health and behavioral details of your pet before using our services.
- We reserve the right to refuse service if your pet shows signs of illness or aggression that could pose a risk to our staff or other pets.
- In case of emergencies, we will contact you or your provided emergency contact immediately.
5. Payment Terms
- Prices for services are as listed on our website and may change without prior notice.
- Payments are accepted via secure methods, including credit cards and other online payment gateways.
- Failure to make timely payments may result in cancellation of services.
6. Cancellations and Refunds
- Cancellations made at least 24 hours in advance are eligible for a full refund.
- Late cancellations or no-shows may be subject to a fee equal to 50% of the service cost.
- Refunds will be processed within [Insert Number] business days.
7. Liability Limitations
- We will take all reasonable measures to ensure your pet’s safety. However, we are not liable for any injury, illness, or loss resulting from unforeseeable events during the service.
- We are not responsible for items left with pets, such as collars or leashes.
8. User Responsibilities
- Ensure your pet’s vaccinations are up to date.
- Provide accurate information regarding your pet’s needs and behavior.
- Comply with any instructions given by our staff during the service.
9. Website Usage
- You agree not to misuse our website by introducing malicious software or engaging in unauthorized access.
- All content on our website, including text, images, and logos, is owned by us and may not be reproduced without our consent.
10. Termination
We reserve the right to terminate services if you breach these terms or engage in inappropriate behavior towards our staff or other customers.
11. Governing Law
These terms are governed by the laws of Dubai, UAE. Any disputes will be subject to the jurisdiction of Dubai courts.
12. Changes to Terms and Conditions
We may update these terms periodically. Continued use of our services constitutes acceptance of any changes.
13. Contact Information
For any questions regarding these Terms and Conditions, please contact us:
Email: info@petbondvetclinic.ae
Phone: +971 56 272 7225
Address: DAMAC Mall – Damac Hills, Hessa St. Dubai Shop Number 17&18